REFUND POLICY
Unfortunately due to the individual personalisation of each product I am not able to provide refunds. Rest assured that each order will be completed to the best possible quality standard and all order specific details will be checked ahead of product design and creation. A photo of your finished product will then be sent to you once completed so any further amendments wanted or needed can then be discussed.
DELIVERY POLICY
The business is based in Newcastle upon Tyne. All completed orders can be collected directly or posted for an additional charge. Information of postage costs can be found on the individual product details.
COMPLAINTS PROCESS
I will always strive to produce the best possible finished product. Should you have any problems with a completed order do not hesitate to make contact with me directly.